FAQ

WHY BOOK WITH US?

There seems to be an ever increasing plethora of companies and individuals offering villa and chalet rentals. So, why should you choose us? More importantly, why should you trust us? Here are a few good reasons why we stand out from the crowd:

  1. The finest hand-picked villa and chalet portfolio. Every single property on our books has been vetted by one or more of our portfolio managers and passed our quality control criteria. Black Book Villas fully inspects each property before adding it to its portfolio and before each guest’s arrival. This attention to detail is Black Book Villas’ guarantee to each client that every property in its portfolio is not only in pristine condition but also has the “WOW” factor as the most luxurious and distinctive properties in the luxury travel sector.
  2. The definite portfolio of villas and chalets. We work with all the best chalets and villas available in the resorts that we cover, therefore you only need make one call to us and we can search availability and propose the best properties for your luxury holiday.
  3. We guarantee your satisfaction. In an unprecedented commitment to service, Black Book Villas guarantees that it will refund all commissions it has earned if you are not completely satisfied with your experience.
  4. We only deal directly with property owners or their exclusive representatives. Black Book Villas only deals directly with the villa or chalets’ owner or their exclusive representatives (in some resorts it is customary business practice to apoint a central booking agent, acting as the exclusive representative) and does not go through any third parties. This enables us to have absolute control of your booking.
  5. We only represent villas or chalets for which we have signed a commercialisation mandate. You may take this for granted, but many companies do not require owners to sign a representation mandate, thus jeopardising your experience is something does not go according to plan.
  6. Impartial advice. We do not hold an allocation with any of the properties we work with, therefore we will only propose properties to you that we feel are most suitable for your group, not because we have a financial risk and we have to sell a particular week.
  7. Exclusive offers. Because of our strong relationships with individual properties and operators, we are often able to negotiate exclusive discounts and value added services for our guests. We work hard to offer you the best value for money.
  8. Unrivalled concierge service. With every booking, our clients get access to our bespoke concierge service, provided by our in-resort general managers. We will work with you personally to plan your holiday in the very finest detail ensuring that no items is left to chance. They will be on hand to arrange anything you or your guests may desire. Operating under the belief that “nothing is too much and everything is possible,” Black Book Villas promises an extraordinary level of service to all guests at each private villa and chalet.
  9. Dedicated client account managers. All our clients are given a dedicated account manager, who knows the destinations and our properties inside and out and will look after your every need. No need for endless internet searches; we give you the service you deserve: one phone call, one booking policy irrespective of the chosen resort, one commercialisation mandate to guarantee the fulfillment of the owner’s obligations.
  10. Award-winning services. Black Book Villas not only provides gorgeous private villas and absolutely stunning luxury chalets, but it also presents award-winning services that guarantee a luxury vacation that is pure perfection: Private chefs, butler services, properties stocked with client’s favourite foods and wines pre-arrival, housekeeping and cleaning services and other added extras that exude a unique attention to the client’s needs will all be part of your experience.
  11. Full-time on the ground support. When you book a villa or a chalet with us we manage, along with the owners, the running of all our properties. Therefore, in the unlikely event of any issue appearing, it is dealt with speedily and effectively.
  12. What you see is what you get. All our villas and chalets are as advertised on the Website and if any of the details change you will be informed as soon as we learn about them.
  13. Fixed exchange rate. We have the ability to fix the rate of exchange when the booking is signed. Therefore, the cost of your villa will not change even if the foreign exchange rate does.